Symptom
When MOSCOW or VIEWER are started two windows appear (one black and one
off-white) but they are both blank
Platform
All Windows platforms
Suggested Fix
Before continuing check one thing.
Click on the off-white window and bring it to the front. In its title
bar it should say EAMS-moscow V#.# if you are running MOSCOW and EAMS-viewer
V#.# if you are running VIEWER , where #.# is the version number of the
software (not necessarily the same as for the version number for EAMS as
a whole). If this is not the case contact LandTech for further information.
With the left mouse button click in the window a few mm below the title
bar. If a series of menus appear proceed to the next step. If you can't
get menus to appear by clicking just below the menu bar (try at various
points across the window a few times) contact LandTech for further information.
- This problem arises because the monitor on the screen is set to 8 bit
colour. You may wish to have your system support people fix this problem
or alternatively if you feel confident modifying the system settings of
your computer you can continue as below. To fix this problem
- Open the 'My Computer' icon
- Open the 'Control Panels' icon from the new window
- Open the 'Display' (sometimes it will be instead called 'Monitors')
icon from the new window
- In the Display Properties dialog select the 'Settings' page.
- In Windows '95 or '98 in the Color Palette section on the lower left
of the window select the 'High Color (16 bit)' option. Do not select the
'16 Color' or '256 Color' options. Depending on your display you may also
have other options that display more 16 bit colour. They should work satisfactorily
as well as 'High Color'.
- In Windows NT in the Color Palette section on the lower left of the
window select the '65000 Colors' option or an options that specifies more
65,000 colors.