Symptom

When MOSCOW or VIEWER are started two windows appear (one black and one off-white) but they are both blank

Platform

All Windows platforms

Suggested Fix

Before continuing check one thing.

Click on the off-white window and bring it to the front. In its title bar it should say EAMS-moscow V#.# if you are running MOSCOW and EAMS-viewer V#.# if you are running VIEWER , where #.# is the version number of the software (not necessarily the same as for the version number for EAMS as a whole). If this is not the case contact LandTech for further information.

With the left mouse button click in the window a few mm below the title bar. If a series of menus appear proceed to the next step. If you can't get menus to appear by clicking just below the menu bar (try at various points across the window a few times) contact LandTech for further information.